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Privacy Policy

Last updated: 26 October 2026.

This Privacy Policy explains what personal data Tavi ("TAVI", "we", "us" or "our") collects when you use the TAVI band, the TAVI mobile app for iOS and Android, this website and related services (the "Services"), what we do with it, who we share it with, and the choices you have.

TAVI handles sensitive information, including health measurements and audio recordings. We collect only what the Services need to work, we keep it for a limited time, and we do not sell it.

1. Who is responsible for your data

Tavi is the controller of your personal data for the Services. You can reach us at contact@tavi.ae or at Abu Dhabi, United Arab Emirates.

2. What we collect

Account and profile

  • Your name, email address and sign-in method (email and password, Google or Apple). If you sign in with a password, we store only a protected (hashed) version of it
  • Your profile details: date of birth or age, gender, height, weight, unit preferences and, if you add one, a profile photo
  • Your preferences and settings in the app

Health and body data

  • Measurements from your TAVI band, such as heart rate, heart rate variability (HRV), resting heart rate, sleep, steps and movement, and the scores we calculate from them
  • Data you allow the app to read from Apple Health or Health Connect, such as heart rate, sleep, steps, distance, calories and exercise sessions
  • Optional body scan results that you add with the camera

Activities and location

Activities you record, with their duration, distance, pace, heart rate and, when you start an activity, GPS route information

Captures and conversations

  • Audio you record by double-tapping the band, and the transcripts, summaries, key points and suggested tasks created from it. Audio may include other people's voices
  • Tasks you confirm, edit or dismiss, and reminders you set
  • Your questions to Ask TAVI and its answers

Calendar

Event details from your phone's calendar, if you allow access, so TAVI can show meeting context and coordinate tasks

Support, orders and website

  • Messages you send to support, and our replies
  • When you buy on this website: your name, email, delivery address, phone number if given, order details and payment status. Card details are entered on the secure page of our payment provider, Stripe, and are never seen or stored by us; we keep only the last four digits of the card and the payment status
  • Your email address, if you sign up for updates on this website

Device and technical data

Your band's identifier, name and last sync time, your phone model, operating system and app version, and technical logs needed to keep the Services secure and working

3. How we use your data

  • To create and secure your account, and to pair your band to it
  • To calculate your scores, baselines and insights, and to show them to you
  • To turn your captures into transcripts, summaries and tasks, and to answer your questions in Ask TAVI
  • To sync your data between your band, your phone and your account
  • To send you the notifications and reminders you ask for, and emails such as sign-in codes and replies to support
  • To process and deliver your orders and handle returns and warranty claims
  • To give you customer support and to prevent fraud and misuse
  • To keep the Services working, find and fix problems, and improve them
  • To meet our legal obligations

4. Why we may do so

We process your data where it is needed to provide the Services you ask for, where you have given consent, where we have a legitimate interest in running and securing the Services, or where the law requires it. Health data, audio, location and calendar data are used only with your permission, which you give in the app and on your phone. You can withdraw it at any time, although some features will then stop working.

5. How AI features work

Some features use artificial intelligence:

  • When you make a capture, the audio is sent to a speech-to-text service to produce a transcript
  • Summaries and suggested tasks are produced from the transcript by a language model
  • When you ask a question, Ask TAVI sends your question to a language model together with the relevant parts of your own data, such as recent scores, activities and captures, so it can answer. It only draws on your data, never anyone else's
  • You can exclude a capture from Ask TAVI in the capture menu

We use AI providers only to deliver these features to you. We do not use your data for advertising.

6. Who we share data with

We do not sell your personal data. We share it only with:

  • Cloud hosting and storage providers, who store your account data for us, and your audio files only until they are processed (Microsoft Azure)
  • AI providers, who process audio and text to create transcripts, summaries and answers (such as OpenAI)
  • Email providers, who send sign-in codes and support replies (such as Resend)
  • Sign-in providers, if you use them (Google and Apple), and Google services used in the app, such as maps and app services
  • Our payment provider, Stripe, and delivery companies, if you buy on this website
  • Professional advisers, authorities and courts, where the law requires it or to protect our rights
  • A buyer or successor, if our business is sold or reorganised, who must keep protecting your data

These providers may only use your data to provide their service to us, under agreements that require them to protect it. Our support team can see your account details, band information and support messages. They cannot see your health measurements or captures.

7. Where your data is processed

Our providers may process data in countries other than the one where you live. Where we transfer personal data outside your country, we use safeguards that the law requires, such as contracts with the recipient, so that it stays protected.

8. How long we keep data

  • Health measurements, scores, activities, sleep records, body scans and baselines in the cloud: 30 days, then they are permanently deleted
  • Audio of your captures: deleted as soon as it has been processed, or after 24 hours if it could not be processed. TAVI never keeps your recordings
  • Capture results in the cloud (transcripts, summaries and analysis): 30 days, then permanently deleted. The copy on your phone stays until you delete it; signing out removes it from the phone
  • Tasks and reminders in the cloud, including those made from captures: until you delete your account
  • Data stored on your phone: until you delete it, sign out, delete the app, or delete your account
  • Account and profile details: until you delete your account
  • Support messages: for as long as needed to help you and to keep a record of our advice
  • Order, invoice and payment records: for as long as the law requires us to keep them
  • Website email updates: until you unsubscribe
  • Anonymous records used to check that the band's measurements are accurate are kept for as long as that testing needs them

When you delete your account, it is closed straight away and all your account data is permanently deleted after a 14-day grace period. Backups are deleted on their normal cycle.

9. Security

We protect your data with encryption in transit, access controls, separation of each user's data inside our database, short-lived sign-in tokens and monitoring. Passwords are stored only in hashed form. No system is completely secure, so please keep your phone locked and your sign-in details private. The app can also be locked with Face ID or your device passcode.

If we learn of a breach that puts your data at risk, we will tell you and the authorities as the law requires.

10. Your choices and rights

Within the app and your phone settings you can:

  • Turn permissions on or off, such as Bluetooth, microphone, location, calendar, camera, notifications, Apple Health and Health Connect
  • Edit your profile and preferences
  • Exclude captures from Ask TAVI, and delete captures and tasks
  • Delete your account

Depending on where you live, you may also have the right to ask us to give you access to your data, correct it, delete it, restrict or object to how we use it, give you a copy in a portable format, or withdraw your consent. To use these rights, or to ask a question, email contact@tavi.ae. We may need to confirm it is you before we act. You can also complain to your local data protection authority.

11. Other people's data

Captures can include other people's voices. Only record people where the law allows it and with any consent you need. If you believe a recording of you was made without permission, contact us at contact@tavi.ae and we will help.

12. Children

TAVI is not for people under 18. We do not knowingly collect data from children. If you think a child has given us data, contact us and we will delete it.

13. Cookies on this website

This website uses only the cookies and similar storage that are needed to make it work, such as remembering what is in your order. We do not use advertising cookies or sell data to advertisers. If we add analytics or marketing tools later, we will update this policy and ask for your consent where the law requires it.

14. Changes to this policy

We may update this policy from time to time. If a change is important, we will tell you in the app or by email before it takes effect. The date at the top shows when it was last updated.

15. Contact us

For any question about privacy or to use your rights:

  • Tavi
  • Address: Abu Dhabi, United Arab Emirates
  • Email: contact@tavi.ae